If you are a retailer or corporate buyer and are interested in carrying the Coelacanth line in your store, please complete our new customer sign up.
Thanks for your interest and we look forward to doing business with you in the future!
- Minimum opening order: $200.00 (Replace order: $100.00)
- We accept Visa, MasterCard and American Express. (No personal check accepted)
- Charged payments will not be charged until the order is packed to ship and will only be charged for actual shipped goods, plus shipping & handling.
- No "CALL FOR CREDIT CARDS" Orders without payment info will not be processed.
- Credit terms will be considered only for large, well known firms, chain stores, and museum shops that have excellent credit history within the industry. At least one year by submitting a credit sheet with at least four active major vendor references, bank account information, owners name and address. The process of being accepted for terms can take up to three weeks.
- We will not ship any new orders to accounts with a previous balance due.
- A $25.00 fee will be charged for return checks.
- Outstanding invoices may accrue a finance charge of 1.5% per month, plus collection, court and/or attorney's fees.
Returns & Exchange:
We do not accept returns or exchanges, UNLESS IT IS SENT TO YOU
a) DAMAGED OR
b) IT IS THE WRONG ITEM
If you need to place a return due to the either of the above reason,
please e-mail to firstname.lastname@example.org to obtain a Return Authorization Number. Once you receive a RA#, send it to us in original packing/condition, with the ORIGINAL or COPY OF ORIGINAL RECEIPT plus explaination for return.
- No claims will be allowed or considered after 3 days from receipt of goods. It must be done in writing e-mail or fax.
- No merchandise accepted for return unless authorized by us and assigned a return number (RA#). Any return sent without an RA# from us will be refused and no claim will be allowed or credit given for such merchandise.
- All orders are shipped FOB San Marino, CA unless otherwise specified. Please notify us immediately of any damage or shortage.
For customer service, order info and general questions, please contact us at email@example.com and we will send you a response via email. If you are a current customer please log in to see our products and download order forms.